FAQ's

SquareHat is the ultimate destination to shop from an extensive collection of premium quality furniture that will elevate your living space into a beautiful and elegant home.

Squarehat is a brand of Nolaram Surendrakumar Handicrafts, a leading manufacturer and exporter of Indian solid wood handicraft furniture, a family business established in 2003 and grown from a collective effort of 4 generations.

Indeed, we do. From sourcing the highest quality wood and applying chemical treatments for termite resistance to manufacturing, assembly, polishing, multiple stages of quality checks, and packaging, everything is conducted in-house at our 160,000 sq. ft. production facility. Our state-of-the-art in-house manufacturing is a testament to our dedication to providing our customers with the finest furniture products.

Sheesham wood, also referred to as Indian Rosewood (technically known as Dalbergia Sissoo tree), is an exquisite hardwood renowned for its remarkable durability, finest quality, unique colour variations, and rich grain patterns with dark streaks, Sheesham wood is undoubtedly a treasure trove for furniture makers. Its inherent resilience to decay and termites makes it the most preferred choice for crafting furniture units that exude aesthetics and ensure longevity.

Our highly skilled and talented artisans from Rajasthan handcraft these elegant furniture pieces. Squarehat takes pride in its traditional methodology and high-quality materials, such as Sheesham wood, to create durable, beautiful furniture that will last for generations. Our team of artisans is dedicated to their craft. Their attention to detail ensures that every piece is perfect and of the highest quality.

Wood is a natural material with inherent variations in color and grains. Each piece possesses unique grains, textures, figures, adding to its individuality and charm. So the piece of furniture that is shipped to you is unique.

Please note that the finish of our products may slightly differ from the screen images due to factors such as screen resolution and lighting during the photo shoot. However, we are dedicated to providing exceptional products to all our customers.

We don't have assembly service available as of now. However, most of the products are preassembled. For others, its an easy self assembly system. Also all our products come with a small assembly guide to help you setup furniture.

Our customisation is limited to fabric and product finish. You can choose fabric and finish options as per your requirement at the time of adding product to the cart. Any other customisation is possible only for bulk orders

Solid wood products are made up of natural wood. Unlike engineered wood products, which incorporate a blend of natural wood and synthetic materials, solid wood retains the authenticity and integrity of pure, natural timber.

It is possible to place bulk orders. Our team of skilled designers are ready to cater to your every need. Once you reach out to us, we'll assign a team who will guide you through the selection process, finalise the details, and keep you updated on the progress of your furniture or other requirements. We also provide exclusive rates on bulk orders.

For more details, you can mail your requirements to bulk@squarehat.in or call us at +91-789-123-33-99

Here's a step-by-step guide on how to place an order with us.

• Step 1: Browse the website to explore the range of products.
• Step 2: Select the furniture item(s) you want to purchase and add them to your cart.
• Step 3: Review your order to ensure you selected the correct products and quantities.
• Step 4: Proceed to the checkout page and enter your personal and shipping details.
• Step 5: Choose a payment option most suitable to you.
• Step 6: Make payment to complete the order placement.
• Step 7: We will keep you updated on order status throughout, via email or SMS.

Yes. You can browse our website to finalise the product you want to order. You can then add them to your wishlist and reach out to us on +91 789-123-33-99, and our team will assist you further.

You do not need an account with us to place an order. You can use our guest checkout option. However, to make your shopping experience smooth and hassle-free, we highly recommend creating an account on our website.

Reach out to us on +91 789-123-33-99, and our team will assist you further.

Our customer support team provides regular updates through email and SMS at every stage of the process.

Additionally, you can easily track the order by clicking on “Track Order” on our homepage. We also send an email to your inbox with the name of the service provider and the tracking number. Enter the tracking number in the relevant section on the service provider's website to stay updated about your order's status. In case of any issues with emails or if you fail to receive regular updates, please reach out to our Customer Care Team.

You can call us at +91 789-123-33-99 or drop an email at hello@squarehat.in.

We offer a wide range of prepaid payment options, you can enjoy a seamless checkout experience using all major debit and credit cards, 50+ Netbanking options, 7+ Mobile Wallets, UPI, Bharat QR, and more. Note : We do not accept COD.

Our website uses secure encryption to protect online transactions. We also have multiple layers of security to prevent any unauthorised access to our customer's personal and financial information. Additionally, we only work with trusted and verified payment gateways to ensure a secure and hassle-free transaction process.

You can check if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

You can reach out to us on +91 7891233399 or send us an email on hello@squarehat.in. Our customer service will try to resolve the issue as early as possible.

No, we do not accept COD.

Our shipping is absolutely free. We do not charge extra for delivery.

The estimated delivery time for your order depends on your address. Generally, we anticipate deliveries to be made within 5-10 days after dispatch. Please note that the dispatch time may vary depending on the product, and you can find the specific dispatch time mentioned on the product page.

Its important to check for any damage due to transit. If the packaging shows signs of damage during transit or if packaging is open, please notify the delivery personnel immediately and mention the same on the delivery note. Also make an unboxing video, so that if the product is also damaged due to mishandling, we will be able to replace it after you raising a complaint to us.

Delivery dates can only be estimated. We partner with 3rd party logistics for deliveries. So delivery on a particular date can't be assured.

Canceling an order is possible in certain special situations. To request a cancellation, customers need to raise a cancellation request through our support team. So it is not advised to refuse delivery. Doing so may led to deduction of logistics charges and penalties. If you find the product packaging damaged while receiving the product, then only in that case you may deny the delivery by signing and stating 'packaging damaged' on the delivery note.

If no one is home to receive the delivery, don't hesitate to contact our customer care team to reschedule the delivery.

Currently, we deliver products only in India. We deliver outside India, only in case of bulk orders.

Allow up to 10 business days for delivery after receiving order confirmation. You'll receive email updates at each step. If you are facing trouble with emails or updates, please contact our Customer Care. After shipment, you'll get a confirmation email with a tracking number. Use this number on the delivery partner's website for detailed information. If the courier can't deliver your package, we'll provide you with information about collection. However, if we can't complete the delivery, we'll cancel the sale and give a full refund.

You have the flexibility to change the shipping address as long as your order has not been processed for dispatch. You can connect with our support team to know more.

Yes. During the checkout process, you have the option to specify different addresses for billing and shipping. Simply enter your desired shipping address in the designated 'Shipping address' field while providing your own address as the 'Billing address'. This allows you to conveniently choose where you want your order to be shipped.

To cancel your order, you have two options. You can email us at hello@squarehat.in within 24 hours of placing the order, or call our Customer Care at +91-7891233399 within 24 hours of placing the order. Once the order is processed, it is not possible to cancel.

In the unlikely event that you receive a damaged or defective product or a part is missing, file a complaint within 24 hours of received your order by calling our support team at +91-7891233399 or through WhatsApp at +91-7891233399. After verifying the issue, the returns & replacement team will take appropriate corrective measures, including returns or replacement.

All the transit related damages are completly our responsibility. We pack our products very safely but still due to rough handling by logistics partner, If the packaging shows signs of damage during transit or if packaging is open, please notify the delivery personnel immediately and mention the same on the delivery note. To file a complaint, send an email to hello@squarehat.in, or call us at +91 7891233399 within 24 hours.

Returns/Cancellation is possible only in certain conditions. You can click here to know more about cancellation policy. If you are eligible for returns then you can initiate the same by emailing us at hello@squarehat.in or calling our Customer Care at +91-7891233399

You can read our detailed return policy here

We prioritise the security of our customers' sensitive information, and therefore, we do not retain any credit card details on our servers.

You can be confident that we will not share or sell your information to any third party, as safeguarding your privacy is paramount to us. For more information on our privacy protection practices, please refer to our "Privacy Policy."

Our systems have strict protocols to ensure the confidentiality, security, and integrity of stored data. To learn more about our privacy policy, you can click here

There are no hidden costs at all.

The prices are inclusive of the taxes and delivery

We provide our customers with the option to enter their GST number during the checkout process, allowing them to claim GST input.

Our customer care team is available from Monday to Saturday between 10:00 AM to 6:00 PM. You can reach us at +91 789-123-33-99 or email us at hello@squarehat.in. Please don't hesitate to contact us if you have additional questions that are not covered in our FAQs; email us at hello@squarehat.in.

Our address is mentioned below:

Corporate Office
202-203, Fortune Heights,
Subhash Marg, C-Scheme,
Jaipur - 302001 (Rajasthan)
Ph : +91-141-4981212


Manufacturing Unit
Nolaram Surendrakumar
Handicarfts,
Near Railway Station,
Sardarshahar - 331403 (Rajasthan)

We have a dedicated team for bulk orders and projects like Cafes, Offices, Hotels, Residential Projects, etc. . We have completed 200+ projects. Our team of skilled designers are ready to cater to your every need. We'll assign a team who will guide you through the selection process, finalise the details, and keep you updated on the progress of your furniture or other requirements. We also provide exclusive rates on bulk orders.

For bulk requirement email us at : bulk@squarehat.in or call us at +91-789-123-33-99